Space Dock 13 Index
13 Black Cats ships via the US postal service, FedEx and UPS. Exact methods will vary based upon the availability of these services and what is offered to your location, and will be offered at the time of your purchase via the online shopping cart.
Most orders will be shipped within 48 business hours, if items are available, and you are unable to make changes to an order once it has been packaged. Orders cannot be canceled once they have been shipped. You may however refuse the package, and upon its return receipt we will credit you for the merchandise. Shipping fees and any return shipping costs will still apply. An additional $13.00 charge will be applied for change of address, or location change after order ships (per box).
|$0.00 - $20.00||$10.00|
|$20.01 - $50.00||$15.00|
|$50.01 - $100.00||$20.00|
|$100.01 - $500.00||$25.00|
|$500.01 and up||Free|
International Orders and Regional Laws
It is the responsibility of the purchaser to understand and answer for all fees and charges required by Customs and Duty regarding packages ordered and shipped internationally. FedEx and UPS have their own brokerage fees that we have no control over. These fees are billed in addition to any duty and tax.
All items sold and distributed by 13 Black Cats are legal for sale and distribution. However, it is the responsibility of all customers to understand local, regional, and national laws pertaining to the items they purchase, and purchasers are solely responsible for packages lost or destroyed, or any legal action resulting from the purchase of the items that are illegal in their particular country or region.
FAQ: Where does my item ship from?
Unless otherwise stated, we do not keep any of our inventory on location here in Old Orchard Beach, Maine. Only the handcrafted items (OOAK dolls, mojos, canvas paintings, etc.) made by myself or various locals are stocked in house and shipped by us direct.
To save overhead, shipping, and inventory stocking costs our items are kept stocked at the manufacturers own warehouses and shipped to you direct from the factory. You can tell by the SKU number which warehouse your item will be shipped out of. The list of our warehouse locations are as follows:
SKU #s starting with 13BC-AZG are shipped out of Massachusetts, USA
SKU #s starting with 13BC-SL are shipped out of California, USA
SKU #s starting with 13BC-LSC are shipped out of Hong Kong (these items come direct from the factory/manufacturer)
SKU #s starting with 13BC-MMM are shipped out of Scotland
SKU #s starting with 13BC-TG are shipped out of China
SKU #s starting with 13BC-MA are shipped out of Malaysia (these items come direct from the factory/manufacturer)
For example, if you place an order which contains 3 items starting with SKU # 13BC-AZG, 2 items starting with SKU # 13BC-SL, and 1 item starting with SKU # 13BC-MA, your total of 6 items purchased, will be shipped out of 3 seperate warehouses, thus you will receive 3 separate packages.
Please keep in mind that items coming from Asia (China, Hong Kong, Malaysia, Japan, etc) can take up to 4 weeks to arrive. If you are ordering items as a gift, please plan your shipment arrival times accordingly. For example, if you live in Massachusetts, the above order would be shipped out from Massachusetts, California, and Malaysia. Meaning the 3 items marked 13BC-AZG which is stocked in Massachusetts, would likely arrive within 48 hours of placing your order, items shipped from California would likely arrive in 4 to 5 days, while the 13BC-MA which is stocked in Malaysia, item may not arrive for as many as 4 weeks.
Each warehouse, factory, or manufacture has their own shipping policies & guidelines, which are as follows:
The warehouse for SKU #s starting with 13BC-AZG says:
We will ship anywhere that will accept packages from the United States. Also, please note that customers are liable for any duty charges.
Our backorder policy is as follows:
Domestic drop ship orders are shipped out automatically, with you receiving notification about the back ordered item and that item being shipped when we have it back in stock. Your customer will also be notified on the shipping invoice that the item is back ordered.
Back ordered items on international orders are canceled and the order is shipped. You will be notified as to all out of stock items. Item cancelation saves your customer duty fees based on items on the invoice that were not received and saves you extensive shipping fees for items that ship out separately.
Packages are typically shipped via the U.S. Postal Service (USPS), though larger orders tend to be shipped via UPS. This is due to the average size of orders and the least expensive methods we have available to ship your orders; we will always choose the least expensive shipping method unless you specify that we should do otherwise.
The warehouse for SKU #s starting with 13BC-SL says:
We ship UPS or USPS
The warehouse for SKU #s starting with 13BC-LSC says:
We ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely.
Depending on countries, custom duty may be imposed by the local custom of the destination countries. Custom duty is the responsibility of the customers.
The warehouse for SKU #s starting with 13BC-MMM says:
Deliveries are sent Royal Mail and City-link for cost effective and rapid delivery.
The warehouse for SKU #s starting with 13BC-TG says:
|Region||Shipping Time (Days)|
|United States, Canada||8 - 15|
|United Kingdom, France, Spain, Germany, Netherlands, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland||10 - 20|
|Brazil, Russia, Italy, Argentina, Chile, Mexico||15 - 35|
|All Other Countries||10 - 25|
The warehouse for SKU #s starting with 13BC-MA says:
We ship worldwide from our location in Johor Bahru, Malaysia.
We currently do not ship to the following restricted countries due to political reasons, warfare and social instability: Nigeria, Sao Tome & Principe, Somalia, St Helena, Western Sahara, St Pierre & Miquelon, Antartica, Bhutan, US Minor Outlying, Falkland, Heard/Mc Donald Island, Niue, Pitcairn, Tokelau, Wallis & Futuna, Ascension Islands, Bouvet Island, South Georgia/Sandwich Island, Svalbard & Jan Mayen, Easter Island.
Any custom or import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.
USA & Canada Shipping Method: Aramex Express Estimate Delivery: 4-7 working days